FAQ
Frequently Asked Questions (FAQ)
1. What is Ayurveda?
Ayurveda is an ancient holistic healing system from India that focuses on balancing mind, body, and spirit through natural remedies, including health and beauty products, lifestyle practices, and dietary guidance.
2. Are your products safe?
Yes, all our products, including health and beauty items, are made from high-quality, natural ingredients and adhere to strict manufacturing standards. However, we recommend consulting a healthcare professional before use, especially for sensitive skin or pre-existing conditions.
3. Are your products cruelty-free?
All of our products are cruelty-free. Check each product page for detailed ingredient information and certifications.
4. Can I use ayurvedic products with other treatments or cosmetics?
Our ayurvedic products are designed to be gentle and natural, making them suitable for use alongside modern treatments and cosmetics. However, we recommend patch-testing beauty products and consulting your doctor or dermatologist before use.
5. How do I choose the right product for my health or beauty needs?
Each product page includes detailed information about benefits and uses. For personalized advice, feel free to contact our customer support team.
6. Are your beauty products suitable for all skin types?
Our ayurvedic beauty products cater to various skin types. Product descriptions include details to help you choose the right product based on your skin type and concerns.
7. Do your beauty products address specific concerns (e.g., acne, anti-aging)?
Yes, our beauty range includes products for specific concerns like acne, anti-aging, hair care, and more. Explore our collection to find the right solutions for you.
8. How long does shipping take?
Shipping usually takes 3–7 business days within India and 7–14 business days for international orders. Times may vary based on your location.
9. What is your return policy?
We offer a hassle-free return policy for unopened and unused products, including beauty items, within 14 days of delivery. Visit our Return Policy page for details.
10. Are ayurvedic beauty products safe for children?
Certain products may be safe for children; please check the product details or consult a pediatrician before use.
11. How can I contact customer support?
You can reach us via email, phone, or live chat on our website. Visit our Contact Us page for more information.
Orders & Shipping
Standard shipping typically takes 5–7 business days within India. Express shipping options are available at checkout and usually arrive within 2–3 business days.
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this to track your order on our carrier's website.
Yes! We offer free standard shipping on all orders above ₹999. Orders below this amount will have a flat shipping fee applied at checkout.
Returns & Refunds
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Please visit our Return Policy page for full details.
Once we receive and inspect your return, refunds are processed within 7–10 business days back to your original payment method.
Yes, we offer exchanges for defective or damaged items. Please contact us at support@ambiayu.com and we'll be happy to assist you.
Products
Absolutely. All products sold on AMBIAYU are 100% authentic and sourced directly from verified suppliers and brands.
Each product page includes a detailed size guide. If you're still unsure, feel free to reach out to us before placing your order and we'll help you find the right fit.
Payments
We accept all major credit and debit cards, UPI, net banking, and popular wallets. All transactions are secured with SSL encryption.
Yes, your payment information is completely secure. We use industry-standard SSL encryption and do not store your card details on our servers.
Yes, Cash on Delivery is available on select orders and locations. You'll see this option at checkout if it's available for your area.
Still have questions? Contact us — we're happy to help!