Ambiayu Herbals Terms of Service: Cancellation, Return, and Refund Policy

Ambiayu Herbals operates under a strict no-return and non-refundable policy once the product has been delivered and opened due to hygiene, safety, and the personal-care nature of herbal wellness items.

By placing an order on our platform, you agree to the terms outlined below.

1. Order Cancellation Policy

Customers may cancel orders free of charge before the dispatch process begins.

  • Pre-Shipment Cancellations: You can cancel your order for a full refund or immediate store credit if the request is logged before the package is handed over to our third-party logistics partners.
  • Post-Shipment Cancellations: Orders cannot be canceled, redirected, or modified once they have been dispatched from our fulfillment facility.

2. Eligible Conditions for Claims

We only entertain product replacements, monetary refunds, or store credits under the following strictly verified criteria at the exact time of delivery:

  • Damaged Items: The product container or safety seals arrived broken, leaking, or visibly crushed.
  • Tampered Packages: The outer protection or inner security seal was breached prior to unboxing.
  • Incorrect Orders: The physical items delivered do not correspond with the variant or itemized product details on your invoice.

3. Strict 48-Hour Reporting Window

To successfully qualify for an exception, any issues must be formally reported to our customer service desk within 48 hours of delivery. Claims submitted outside this 48-hour timeline will be automatically rejected without evaluation.

4. How to Initiate a Claim or Cancellation

To initiate a cancellation or report an eligible delivery defect, contact our support team immediately through our verified communication lines:

Mandatory Submission Requirements for Damage Claims:

When filing a claim for damaged or incorrect goods, your message must contain:

  • Your official Order ID.
  • A continuous, unedited unboxing video explicitly showing the shipping label and the defect.
  • High-resolution photographs of the outer delivery box and inner item seals.

5. Return Shipping Fee Policy

  • Company-at-Fault Errors: If you receive a damaged, tampered, or incorrect product, Ambiayu Herbals covers all replacement logistics and shipping costs. You will not be charged any return shipping or handling fees.
  • Buyer-at-Fault Errors: Due to the medicinal and personal hygiene nature of wellness items, we do not accept returns or exchanges based on personal preference changes, buyer remorse, or accidental ordering.
  • Product Replacement (Exchange Request): If you wish to replace an item with a different product, the shipping charges for sending the replacement item will be borne by the customer. No shipping cost will be charged if the replacement is due to a damaged, tampered, or incorrect delivery.

6. Refund Timelines and Issuance Options

Upon structural evaluation and formal approval of your claim by our quality control unit, you may select one of the following refund structures:

  • Ambiayu Store Credit: Issued instantly to your registered profile wallet and valid for any future purchases across our product catalog.
  • Original Payment Method: Reverted to your source bank account, credit/debit card, or digital wallet within 7-10 business days.

For further queries regarding logistics operational boundaries, please review our official Ambiayu Shipping Policy.