Shipping policy
Ambiayu Herbals – Shipping Policy
Effective Date: July 1, 2026
Thank you for shopping with Ambiayu Herbals. We are committed to delivering your Ayurvedic and herbal wellness products safely and efficiently. Please read our shipping policy carefully before placing an order.
1. Order Processing
• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During high-demand periods or promotional campaigns, order processing may take slightly longer.
2. Shipping Coverage
We currently deliver across most locations within India.
If your location is not serviceable by our logistics partners, we will notify you and issue a full refund if payment has already been received.
3. Estimated Delivery Time
Estimated delivery times are:
• Kerala: 2–4 business days
• South India: 3–5 business days
• Rest of India: 4–7 business days
• Remote or rural locations: 5–10 business days
Delivery times are estimates only and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, Ambiayu Herbals may offer free shipping on selected products or promotional campaigns.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp (where applicable) containing your tracking details.
You can track your shipment using the tracking link provided.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Ambiayu Herbals shall not be responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.
7. Delayed Deliveries
Although we work with trusted courier partners, delivery delays may occasionally occur due to:
• Weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Courier operational delays
• Other circumstances beyond our control
We appreciate your patience in such situations.
8. Damaged or Incorrect Deliveries
If your order arrives damaged, tampered with, or contains incorrect items, please contact our customer support within 48 hours of delivery.
To process your request, please provide:
• Order ID
• An unedited unboxing video
• Clear photographs showing the package and product
Requests submitted after 48 hours may not be eligible for replacement or refund.
9. Lost Shipments
If your order is marked as delivered but has not been received, please contact our support team immediately.
We will coordinate with the courier partner to investigate and provide an appropriate resolution.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Ambiayu Herbals
Website: https://ambiayu.com
Email: support@ambiayu.com
Phone: +91 9632688621
Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (IST)
